Contact Us

Before you send

If you are in difficulty with gambling, the contact form is not the right destination. Stop here and look instead for the dedicated help resources listed on this website, which include self-exclusion tools and direct routes to independent support organisations. Those channels exist specifically for that situation and are staffed by people trained to respond to it. The editorial team behind this review site is not equipped to handle that kind of request, and routing it through a general contact form will only delay the support you need.

Language and correspondence

The team reads and replies in English. Write to them in English and you can expect a coherent response in the same language. Correspondence in other languages may not be read at all, or may be returned with a request to resend in English, which adds avoidable delay to any enquiry.

What never belongs in the form

• Bank account numbers, card numbers, sort codes or any other financial detail.
• Passwords, PINs, security answers or two-factor authentication codes.
• Scans or photographs of passports, driving licences, utility bills or any identity document.
• Your full date of birth, national insurance number or any other identifier that could be used to impersonate you.

The form is not an encrypted channel for sensitive data. Anything you type into it travels as plain text and may be stored in that form. Sending a document scan or a password through it exposes that information to anyone who intercepts the message or gains access to the inbox. The team will never ask for such material via this form, and any legitimate request for verification documents will come through a secure, separately established process, never through a general contact form.

Consequences of misuse

If you send financial details or document scans through the form, the team cannot accept responsibility for what happens to that data. They will delete it where they can, but deletion cannot undo an interception that has already occurred. You should treat anything sent through the form as potentially compromised and take steps to protect yourself accordingly, including contacting your bank or card issuer if financial data has been disclosed.

If you are in difficulty with gambling, repeat the point: do not use this form. Use the help resources and self-exclusion routes listed on this website instead. They are the correct and only appropriate channel for that kind of request, and they are set up to handle it with the urgency and care it requires.